“80% of companies rely on customer satisfaction scores to analyze and enhance customer experience“
Among the various tools available, the Net Promoter Score (NPS) survey is particularly valued for its ability to measure customer loyalty and forecast business growth through a single, yet powerful question.
Traditionally, creating such surveys has been a complex and time-consuming process.
But now we can use AI survey generators to create such surveys in a matter of seconds.
In this article, we will provide you step-by-step guide to create an NPS survey using an AI tool. Let’s get started.
Step 1: Choose an AI Form Generator
The first step is selecting the right AI form generator. Among the myriad options available, I will be using involve.me’s AI form generator for several compelling reasons:
AI-generated text content element: This advanced feature allows for the customization of user experiences within the generated forms. Users can prompt the system to deliver personalized feedback to each individual interacting with the form.
Efficient Content Creation: involve.me enables creators to quickly produce high-performance, branded forms using pre-designed templates or even letting the AI handle the form creation entirely. This efficiency frees up time for focusing on higher-impact activities.
Ease of integration: You can integrate your surveys with a variety of popular e-commerce platforms, CRM systems, and email marketing tools.
User-friendly Interface: involve.me is crafted to prioritize the user's ease, featuring an interface that's both simple and intuitive. Its user-friendly design guarantees that creating detailed and effective surveys is straightforward, even for those without any technical expertise.
AI Analytics: The tool can generate comprehensive AI analytics reports that provide valuable insights into user responses, highlighting key findings and offering recommendations.
Step 2: Access the AI Form Generator Enter Your Company URL
Visit involve.me website and click on the “Create with AI” option.
Once you're in the AI form generator section, you'll find a field to enter your company's URL. The AI scans your website to understand your business's nature, values, and the language style that resonates with your audience. This ensures that the survey not only aligns with your branding but also speaks directly to your customers in a familiar tone.
Step 3: Enter Your Custom Prompt
Within the AI form generator interface, you'll encounter options to create different types of content: quizzes, forms, and surveys. For the purpose of generating an NPS survey, you need to select the "survey" option.
In the prompt field, input your specific instructions. For an NPS survey, your prompt could be,
"Create an NPS survey and add some questions that can provide deeper insights into company’s performance and customer satisfaction. Also, add a thank you page in the end."
With your prompt provided, click on the "Generate" button. The AI will then process your instructions and use them to create a draft of your NPS survey. This draft will include the essential NPS question ("How likely are you to recommend our company to a friend or colleague?"), additional feedback-related questions based on your prompt, and a thank you page, all crafted according to your specifications.
Step 4: Customize You Survey
Once the AI generates your survey, click on the option to "Use it for Free," which will redirect you to the editor. Now, it is your choice either to publish the survey as it is, or use different customization elements to fine-tune your survey.
You can change the survey’s theme, background image and font styles as per your preference using different content elements. Beyond aesthetics, the editor allows for deeper customization. You can add or modify the type of questions you want to include. This might involve changing the format of some questions, adding new ones, or incorporating interactive elements to increase engagement.
Step 5: Review and Publish
Before publishing, take the time to thoroughly review your survey. Check that all questions are clear, the format is engaging, and the design goes with your brand identity.
Pro Tip: You can also set up integrations before publishing your survey. This ensures that the data collected from your NPS survey will flow seamlessly into your existing systems.
Once you're satisfied with your survey, hit the “Publish” button. Your NPS survey is now live and ready to collect responses. However, the work doesn't stop here. Monitor the survey's performance closely, track response rates and gather insights via AI analytics report.
The insights gathered from this survey can then guide your strategies to enhance customer experience, ultimately fostering stronger customer relationships and driving business success.
Bonus Tip: involve.me offers various options for distributing and sharing your survey, including embedding it on your website, sharing a direct link, or distributing it through social media and email campaigns. Choose the option that best fit your strategy for reaching your target audience. Consider where your customers are most active and likely to engage with your survey.
Here's a glimpse at our AI-generated NPS survey, crafted in mere seconds.
Use AI to Create Your Surveys
So, you've seen just how effortless and efficient the process can be with AI, right? If you're also looking to create quick, well-designed surveys that get the job done without compromising on quality, then head over to involve.me.
Create your Own Surveys with AI
Just paste your URL and click generate
Give it a try and change your approach to gathering customer feedback through the innovative use of AI.
