Get Involved With Us 👇

involve.me is an AI-powered funnel platform that helps SMBs convert more visitors to customers.

involve.me funnels combine interactive quiz, form, survey & calculator elements into multi-step, multi-page flows that engage, qualify and convert leads. They can be published as standalone landing pages or embedded on websites as widgets. Businesses build them by chatting with AI and edit by drag & drop.

We are seeking a Technical Support & QA Specialist to ensure the highest level of customer satisfaction and product quality. This role combines customer-facing support with hands-on quality assurance, requiring strong technical understanding, problem-solving skills, and attention to detail.

Your responsibilities

• Manage first and second level support requests through live chat and email

• Diagnose, troubleshoot, and reproduce technical issues in collaboration with engineering

• Provide clear, structured step-by-step instructions to resolve customer problems

• Maintain and expand internal knowledge bases and documentation

• Create automated frontend QA tests (using specific tools)

• Conduct manual QA testing of new features before releases

• Document QA processes, results, and issues for internal reporting

• Escalate and follow up on complex bugs to ensure timely resolution

• Identify opportunities for customers to expand their use of involve.me

• Represent the customer’s perspective internally, collaborating with product, engineering, marketing, and sales teams

Your profile

• Native-level English 

• Strong affinity for IT and confidence handling technical requests

• Previous experience in SaaS customer support is a plus

• Familiarity with support tools (Intercom is an advantage)

• Experience in software testing or QA (manual or automated)

• Familiarity with QA tools is an advantage

• Ability to translate complex technical details into simple, actionable explanations

• Strong communication skills and a structured, reliable work approach

• High attention to detail and commitment to quality

• A native ambition to strive for excellence

What we offer

• A product-focused, international team with a passion for excellence

• A dynamic, high-pace startup environment

• Professional development and training opportunities

• Direct involvement in improving a global SaaS product used by thousands of businesses

• The opportunity to work with modern technology and contribute to customer success

Application

involve.me is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary starts at 2.473 EUR gross, and will be negotiated according to qualifications and experience.

involve.me is on a mission to make it as easy as possible for businesses to involve their customers in meaningful digital interactions. Our AI-powered online form builder leverages AI to automate the creation, personalization & analysis of forms, surveys, quizzes & calculators. When embedded into their websites, our content helps businesses increase conversions and collect better data.

Responsibilities

You will be responsible for working with a small team of developers to architect, design and implement features into our web-based SaaS product.

Here’s a few things we’re looking for you to bring to the team

• Strong development skills and 5+ years of web development experience

• At least 4 years strong experience with the Laravel Framework

• At least 3 years strong Vue.js framework experience

• Good testing experience with PHPUnit/PestPHP & Laravel Dusk

• Nice to have:

  • Experience with Laravel Nova or Filament PHP

  • Knowledge of AWS cloud environment.

Here’s what you can expect while working at involve.me

• A product-focused, passionate, young & dynamic team

• A startup environment with flat hierarchies, where fun’s part of the game

• Professional training courses

• Monthly team events

• Working on a global SaaS product by bringing in your own expertise and ideas

• Working on customer facing solutions

• Working with state of the art technology (tech stack is Vue.js for frontend, Laravel PHP for the backend and Amazon AWS for the infrastructure).

Here's what our current tech stack looks like:

• programming languages: Javascript, PHP

• frameworks: Vue.js, Tailwind CSS, Laravel

• infrastructure: serverless on AWS

• other technologies: Vuex, Rest APIs, MySQL/SingleStore.

Application

involve.me is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join our agile team in reimagining no-code content creation. We are willing to negotiate according to qualifications & experience.

• your resume

• your salary expectation

• your Github / GitLab profile or open-source projects you contributed to

• other work examples that are relevant to the position

• activity status in communities like StackOverflow (optional).