Only 20% of Americans say they're truly passionate about their work.
That's right, just 1 in 5.
It's a big wake-up call for companies, isn't it?
As employers and human resources professionals, the onus is upon you to bridge this gap.
But don't worry, it's not as difficult as it sounds!
One of the best tools to start with is an employee satisfaction survey.
These surveys can provide deeper insights into employee opinions and needs. More importantly, they're a key step towards enhancing workplace satisfaction and boosting overall organizational performance.
So, are you ready to create an effective employee satisfaction survey? This article is here to guide you every step of the way.
What is an Employee Satisfaction Survey?+EXAMPLES
An employee satisfaction survey is a crucial tool used by organizations to gauge the happiness, feelings of contentment, and engagement of their workforce. It's a set of employee survey questions (often both quantitative and qualitative), designed to gather insights into employee's feelings about various aspects of their job. These aspects can include:
working conditions
work-life balance
employee recognition
job responsibilities
relationships with colleagues and supervisors,
professional development opportunities
behavior of management team
overall company culture.
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The responses to these employee satisfaction survey questions can help the organization understand what is doing well and where there might be room for improvement. Some of the popular companies that conduct these surveys on a regular basis are:
Google: Google is known for its powerful feedback culture and conducts annual Googlegeist surveys. The employee satisfaction survey results have led to some significant changes in the company, including updates to their performance review process.
Microsoft: Microsoft conducts an annual employee survey called MS Poll to understand its employee's experiences and opinions about the company culture.
The beauty of an employee satisfaction survey is that it is an anonymous survey, thus safe space for employees to express their honest feedback, which might otherwise remain unspoken. In turn, these valuable insights can be used to make informed decisions aimed at improving job satisfaction and boosting employee retention rate, employee morale, performance, and loyalty. Moreover, the implementation of strategic initiatives, such as the Employee Retention Credit, can be guided by the findings of these surveys, further amplifying the organization's ability to cultivate a constructive and supportive workplace atmosphere.
Steps to Create Employee Satisfaction Feedback Survey
Creating an effective employee satisfaction survey is a crucial task, and having the right tool makes it so much easier. Therefore, we're going to use involve.me because of its user-friendly interface, 300+ templates, and excellent customization options. Let's go step-by-step through the process of creating a survey using this platform.
Step 1: Create an Account
The first thing you need to do is create an account on involve.me. Go to the website and click on the 'Register' button.
Follow the prompts to set up your account. Once completed, you'll have your own involve.me account, giving you access to all its features based on your selected plan.
Step 2: Choose a Template or Start from Scratch
After logging into your account, you'll land on the dashboard. Here, you'll see an option to create a new project. Click on it and you'll be presented with a number of pre-designed templates and the option to design your survey from scratch.
Let's choose an employee satisfaction survey template that aligns closely with our objective.
Step 3: Choose Project Type
Next, give your project a suitable name, like "Employee Satisfaction Survey" or something that resonates with your objective.
In the project type, select "Thank You" page type. This is useful as it directs respondents to a final page where they can view completion messages after finishing the online survey.
Step 4: Customize the Design
Now comes the fun part. You can customize your survey to match your brand or desired aesthetic.
Change the background, tweak the colors, switch up the fonts - the choice is yours. Take advantage of the content elements to make your survey visually appealing. Ensure the design is clean, professional, and pleasing to the eyes to increase participation rate.
Step 5: Add Questions
Once the design is set, it's time to focus on the content. involve.me allows you to add various types of questions like MCQs, linear scale, rating, and free text input.
For example, I added a question asking about employee's departments and roles using MCQs.
For questions regarding professional and personal growth and development, a linear scale ranging from -100 (disagree) to 100 (agree) can be useful.
You can also add rating questions to determine employee satisfaction levels, with 1 being dissatisfied and 10 being highly satisfied.
Don't forget to include a free text input question at the end to capture any helpful feedback from your employees.
Step 6: Preview and Publish
After adding all the employee survey satisfaction questions, take a moment to preview your survey. This will show what your respondents will see and allows you to make any final adjustments.
Once you're happy with everything, click on the 'Publish' button. Your survey is now live and ready to gather responses.
Step 7: Invite Contacts Via Email
The final step is to send out your survey to your employees. The "Invite by email" feature, located on the "Share & Embed" page, enables you to send a customized email invitation directly to your employees' inboxes.
You can craft a compelling email that explains the purpose of the survey and increases levels of participation. Remember, this page becomes available only after you have published your survey.
There you have it - you've just created your employee satisfaction survey using involve.me. Now all you need to do is wait for the responses to roll in!
Bonus: Best Practices for Creating Employee Satisfaction Survey
To create impressive employee satisfaction surveys, resulting in more satisfied employees and lower employee turnover rates, follow these key points:
Anonymity: Guaranteeing that the survey answers will be anonymous allows employees to provide honest responses without fear of repercussion.
Ask Clear and Concise Questions: The employee satisfaction survey questions should be straightforward and easy to understand to avoid any confusion. This helps ensure that the responses you receive accurately reflect employee sentiments.
Different Type of Questions: Use a combination of question types such as multiple-choice, rating scales, and open-ended questions. This will make the survey more engaging but also allows you to gather more nuanced feedback and helpful insights.
Keep it Short: Try to keep the survey as short as possible to respect your employees' time. A shorter survey can also increase the response rate.
Allow Space for Additional Feedback: Always include an option for employees to share additional thoughts or suggestions. This can often provide employee satisfaction survey data that structured questions might not capture.
Regularly Conduct Surveys: Employee satisfaction is not static, and regular surveys can help track changes over time. Consider conducting these surveys annually or biannually.
Communicate the Purpose: Make sure your target audience understand why you are conducting the survey and how the employee satisfaction survey results will be used. This can increase the quality of responses.
Act on Feedback: Finally, it's crucial to have an action plan on the feedback you receive. Happy employees will be more likely to participate in future employee satisfaction surveys if they see their feedback is taken seriously and leads to positive changes, such as career development and healthy work-life balance.
Wrapping Up
Crafting an employee satisfaction survey is not just a checkbox task; the goal is to cultivate a fulfilling and engaging work environment that your employees will truly love. An effective employee satisfaction survey is your first step on this journey.
With involve.me, the process is simplified, user-friendly, and capable of delivering rich, actionable insights. So why wait? Remember, your employees are your biggest assets. Start creating your employee satisfaction survey today with involve.me. Let's create a workplace that buzzes with satisfaction and productivity!
