Measure customer sentiment & loyalty 📡
A standardized Net Promoter Score® helps you easily track the evolution of customer sentiment and loyalty over time.
Create Smart Net Promoter Score® Surveys
Improve customer loyalty with actionable customer feedback.
Create professional Net Promoter Score® surveys in a few clicks.
Use smart features to increase exposure & completion rates, collect more data and summarize feedback with AI.
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Used daily by more than 3,000 businesses worldwide.
NPS® Survey
Create Your Own NPS® Survey
Benefits of running an NPS® Survey
Measure and improve customer loyalty easily
Enhance customer retention 🤝
Run periodical surveys to identify dissatisfied customers and address their issues well in time before they churn.
Benchmark your performance 📈
Compare your performance against industry standards. Identify your strengths and strategically position your business on the market.
Make decisions backed with data 📋
Use customer feedback to discover areas for optimization. Collect customer suggestions for improvement.
Why it's important to prioritize customer loyalty
Loyal customers not only make repeat purchases but also tend to spend more over time, increasing their lifetime value to your company. They often become brand advocates, sharing their positive experiences and attracting new customers through word-of-mouth referrals. Cultivating loyalty fosters a stable revenue stream, reduces marketing costs, and enhances your competitive edge in the marketplace.
Create your NPS® survey in minutes
Creating a NPS® survey is easy with an online survey maker like involve.me.
Simply drag & drop your questions onto the canvas. Pick all the question types you need. Adjust the design to your brand guidelines.
Publish your survey as an involve.me link, or as an embeddable snippet.
How to get the most out of your survey
Best practices for designing Net Promoter Score® surveys
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Identify and prioritize key aspects of the customer experience you want to measure and tailor follow-up questions accordingly. Answers need to be quantifiable if you want to measure them, that's why NPS® with numerical values are a great option.
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How To Calculate The Net Promoter Score®
Start with a simple 0-to-10 scale question:
"How likely are you to recommend us to a friend or colleague?"
Next, calculate the percentages for three different segments:
Promoters (9-10 ratings)
Passives (7-8)
Detractors (6 and less)
Finally, use this formula to calculate the score:
NPS® = % of Promoters - % of Detractors
The score can range from -100 to 100. The higher, the better.
At the end of the day, NPS® is just a score. It is what you do with it that makes it so powerful for business growth.
Using involve.me NPS® surveys you can clearly see your overall Net Promoter Score® and design adequate follow-up actions based on the provided open feedback.
Get inspired and find the right template for your needs
NPS® survey examples & templates
Looking to kick off swiftly? Opt for a straightforward NPS® survey to monitor the overall customer loyalty over time. For deeper insights into the factors affecting customer loyalty, deploy the more advanced NPS® survey. Trigger these surveys on a purchase confirmation page, embed them in your customer portal, or send them via email to recent customers.
Simple NPS® Survey
Present a straightforward survey, inviting your visitors to rate their overall experience and ask for the reason that influenced their decision.
Simple NPS® Survey
Advanced NPS® Survey
Feature an advanced survey prompting visitors to rate various aspects of their experience. Collect their email addresses for follow-up communication.
Advanced NPS® Survey
How to analyze your NPS® results
Derive actionable insights from your survey
NPS® survey alone might not give you enough information to measure overall loyalty. That can be influenced by various factors such as product quality, customer service, pricing, convenience, and more. A well-designed survey will help you identify factors driving changes in loyalty levels for different customer segments and tell you what measures to take.
Analytics dashboard
Use our pre-built dashboards to view detailed metrics for closed-ended questions from your survey, as well as interaction stats like engagement & completion rates, and drop-off points.
AI insights
Don't waste your time cleaning, categorizing & counting open-ended feedback. Make use of our AI reports to crunch data, extract main insights, and get suggestions for the next steps.
Detailed customer responses
Interested in a specific customer's answers? Easily jump into their profile and view the details of their feedback. Review their previous interactions on a timeline.
Why wait? Start tracking customer satisfaction now.
Many ways to get your survey in front of your visitors
Create NPS® surveys that will work great on any device, in any setting. Embed your survey within your page content, trigger them as a pop-up, or publish them as a full landing page.
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Have your survey pop-up as a modal over a page. Choose from multiple triggers, like a button click, page load, time on page, or exit intent.
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Hassle-free implementation
Use our Shopify and Wordpress plugins to smoothly embed your survey into your website.
Using a different CMS? Simply copy & paste our short code snippet where you want our survey to appear.
What makes us better than the competition
Better performance in every aspect
Powerful yet easy customization
Our intuitive drag & drop editor simplifies the process of creating professional surveys from scratch. Whether you seek inspiration or guidance, use our AI generator or select a pre-built template.
Effortlessly integrate text, images, videos, animated GIFs, buttons, drop-down menus, rating scales, and sliders into your surveys. And that's just the beginning.
Customize every detail to align with your brand identity, from colors and fonts to corner roundness and transparency.
Efficient participant acquisition
Share your survey either as a standalone landing page, a responsive embed in your website or a pop-up with custom trigger events.
Invite chosen contacts via email to provide their feedback. Generate a unique QR code and short URL for easier sharing.
Use coupon codes or anonymous mode to motivate more users to participate.
Higher data quality
Implement powerful form validation rules to ensure your customer data is clean, emails and phone numbers exist and meet your criteria. Password-protect your survey and limit submissions per user.
Use conditional logic to show only relevant questions and collect more data.
Calculate scores based on your chosen criteria and have AI categorize your participants and their feedback.
Automated insights extraction
Take your data analysis to the next level. Get rid of manual classification. Summarize your data and spot interesting findings automatically.
Our AI insights tool swiftly processes both quantitative and qualitative data, providing you with a summary of results, including valuable conclusions and recommendations.
Use pre-built dashboards to analyze important interaction metrics and view detailed submission data.
Many follow-up & integration options
Display different outcome messages, or redirect to different destinations.
Send thank you emails to participants, or notifications to your team.
Sync segmented contact lists & submission data with your spreadsheet, CRM or email marketing tools to take immediate action.
Join the 3.000+ businesses using involve.me daily
Powerful toolbox
A feature for any need
Contact Profiles
Use contact profiles to view all collected data for a specific participant.
Submission Limitations
Block repeat submissions. Password-protect projects. Set expiration dates & participant number limits.
Contact Data Validation
Only accept submissions with valid email addresses and phone numbers.
B2B Lead Qualification
Block submissions with personal or disposable email addresses.
Scores & Calculations
Assign numerical values to answers & easily create formulas with functions & conditional logic.
Logic Jumps
Guide users to different pages & questions depending on what they answer.
Participant Emails
Send email confirmations to users who interacted with your content instantly and use variables to customize.
Internal Email Notifications
Send email notifications with collected data to yourself or your team whenever a visitor submits a form.
Answer Piping
Personalize follow-up questions using previous participant answers & data.
Hidden Fields
Save data from the URL, pipe values to the text and prefill or hide personal data fields.
AI Generated Text
Let AI create individual text feedback for your users from custom prompts.
Many More Features
Explore all of our features.
50+ native integrations
Sync data with top automation tools
What our customers say about us
More than 3.000 satisfied customers
"Superb tool to analyze & understand customer behaviour."
"Powerful and intuitive tool for boosting conversion and engagement."
"Easy to use, yet customizable enough for professional users."
"With involve.me we’re able to process leads 4 times faster."
"Superb tool to analyze & understand customer behaviour."
"Powerful and intuitive tool for boosting conversion and engagement."
"Easy to use, yet customizable enough for professional users."
"With involve.me we’re able to process leads 4 times faster."
"Superb tool to analyze & understand customer behaviour."
"Powerful and intuitive tool for boosting conversion and engagement."
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Pricing overview
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